terms-and-conditions

BY CONTINUING TO ACCESS AND USE THIS WEBSITE/MOBILE APPLICATION YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE/MOBILE APPLICATION.

About us

OshudPattha .com website and the mobile application is owned and provided by OshudPattha Wellness Retail Private Limited (hereinafter “OshudPattha ”), a company incorporated under the Companies Act, 2019. If you need any information or have a complaint about this website/mobile application or any of our services please contact us by one of the following methods:
Phone: 01701-771820

Professional Standards

OshudPattha services are rendered either from its own licensed premises or from the licensed premises of its associates / network pharmacies which are undertaken under strict supervision of the qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.

Privacy.

Your privacy and that of any other person whose information you provide to us is important to us. Please see our privacy policy for details of what information we collect and how we will use and protect it.

Registration.

By registering and using the services you agree that you are eighteen years or above and you are not debarred by any law to contract and you agree to have read and accepted the terms and conditions provided herein Visitors to this website/mobile application are required to register in order to use its facilities/ services. We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this website /mobile application you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if there are any changes. All registration information you provide will be kept secure and processed in accordance with our privacy policy

Username and password.

During the registration process, you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

Offers, promotions, software and downloads.

OshudPattha and other third parties with whom we have a business relationship may occasionally promote their goods or services on the website or mobile application or through other direct marketing initiatives or may make software and other materials available for you to purchase or download. Whilst we try to encourage third parties to offer good quality products, and services and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for limited period and subject to special terms and conditions, which are in addition and not to the terms and condition stated herein.

Ownership of materials and licence terms.

This website or mobile application, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to OshudPattha and/or third parties. You are permitted to display the materials on this mobile application on a computer screen/mobile screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us provided you do not alter or remove any of the content or any part of the website/mobile application without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.

You agree not to:

copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website/mobile application or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion) use this website/mobile application or any of the materials or software on it, or provided to you through it, for: any unlawful purpose or in contravention of applicable law commercial exploitation without our prior written consent any purpose or in any manner that may give a false or misleading impression of us, our staff or our services use, upload or transmit any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress, or which may affect or infringe the rights of any other person any device, software, file or mechanism which may interfere with the proper operation of this website or our systems establish a link to this mobile application from any other website, intranet or extranet site without our prior written consent decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website/mobile application do anything that may interfere with or disrupt this website/mobile application or our service encourage or permit others to do any of the above In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you and/or OshudPattha . We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions.

Suitability of materials.

We do not give any assurance that the materials provided or available to you on or through this website/mobile application are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

Mobile application availability.

This mobile application is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website/mobile application or any of its content at any time without notice and without incurring any liability.

Links from this website/mobile application.

We may, from time to time, provide links from this mobile application to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Surveys, Contests & Referrals

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys, contests or referrals programs is completely voluntary and the user therefore, you have a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site. The terms and conditions for each survey and contest may differ or otherwise amended and cancelled at the sole discretion of OshudPattha .

Monitoring.

We may monitor activity and content on this website/mobile application and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security.

We employ security technology as detailed in our privacy policy however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy of Information

We take care to ensure that all information available on our website/mobile application about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website/mobile application, in of any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your doctor directly.

Disclaimer

OshudPattha DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE/MOBILE APPLICATION IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE/MOBILE APPLICATION SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE/MOBILE APPLICATION OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.

Liability

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:
(A) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
(B) THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR
(C) ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.THE MAXIMUM LIABIITY OF OshudPattha SHALL BE LIMITED TO THE COST OF THE PRODUCTS PURCHASED OR SERVIES AVAILED BY THE CUSTOMER, OshudPattha OR ITS DIRECTORS SHALL NOT BE LIABLE FOR ANY INDRECT, CONSEQUENTIAL OR OTHER DAMAGES CAUSED TO THE USER

Third party rights.

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver.

No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE/MOBILE APPLICATION AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING IF YOU USE THE WEBSITE/MOBILE APPLICATION AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS

PRESCRIPTION ORDER

THE FOLLOWING TERMS APPLY TO YOUR USE OF THE OshudPattha PRESCRIPTION ORDERING SERVICE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE/MOBILE APPLICATION TERMS AND CONDITIONS WHICH ALSO APPLY. IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US.

Prescriptions for persons other than yourself:

If the prescription is of a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have their authority to do so.

Age Restrictions:

We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18 and legally eligible to contract.

Residency:

We accept Orders from and despatch orders to addresses in selected locations in Bangladesh.

Binding agreement:

No Order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order. All orders are delivered subject to receipt of valid prescription and availability.

Verification of prescription:

When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.

Non-Receipt of Prescription:

If you place a Prescription Order and we do not receive the relevant original prescription, we will not have any liability to you and it will be your responsibility to contact us within 7 days regarding your prescription order.

Validation Of Prescription:

Validation of prescription services through our partner Registered Medical Practitioner shall be made available to the User only upon request of the User and in the following situations: 1. The existing prescription has expired and the User is unable to get an appointment with his Registered Medical Practitioner ; or
2. The prescription is not legible and the prescribing Registered Medical Practitioner is unavailable to validate the prescription; or
3. The prescription is not as per the standards defined by Medical Council of Bangladesh, including, missing Doctor details, patient details etc; or
4. If the prescription contains schedule X drugs / unusual quantities.
The User understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and serious illness issue where physical consultation is recommended and at no point these services are intended to replace the physical consultation. The User also agrees and understands that for providing the validation of prescription service OshudPattha will have to share the prescription with its partner Registered Medical Practitioner and by requesting the services the User confirms its consent to share his/her prescription with OshudPattha ‘s partner Registered Medical Practitioner. Upon the request of the User, the prescription of the User shall be shared with OshudPattha ‘s partner Registered Medical Practitioner and post consultation or review of the prescription, if the Registered Medical Practitioner deems fit, he/she may validate the prescription shared with him/her of the User. However, at all time the Registered Medical Practitioner has the discretion to refuse consultation or validation of the prescription if the Registered Medical Practitioner is of the opinion that a physical consultation is required before a prescription is validated.

E-Consultation with the Physician:

DisclaimerBy downloading, registering and accepting the terms and conditions, User can book appointment with a registered Medical practitioner (Physician) and discuss their health-related issues, opinion on the diagnostic reports, obtain e-prescription for their medical needs and avail other healthcare services. E-Consultation can be provided by teleconsultation, video conferencing or otherwise in other media that OshudPattha may at its sole discretion provide the options to the User based on the availability of the Physicians. Please note that E-Consultation services are provided at the express consent by the User and the same shall not be construed as a replacement for physical consultation. User is warned not to use E-Consultation Services in times of emergency and any medical Services that require further diagnostics and physical inspection.

E-Consultation Services:

User agrees that E-Consultation is not a substitute for physical consultation and the Services are meant for general consultation only. If after the E-consultation, the Physician recommends any diagnostic tests to be undertaken or issues a Prescription, the same are provided based on the information and preliminary examination by the Physician, hence the same shall not be treated as accurate, final and conclusive. Physician reserves their rights to modify the prescription or recommended diagnostic tests if the User provides any additional information in future consultation. While rendering E-Consultation, Physician will require to know the age, sex, previous and existing health conditions, symptoms, past medical history, physical examination (if directed by the Physician) etc. All the information with respect to the User History, consultation records, medical record and prescriptions issued by the Physician will be saved with OshudPattha and the same may be used for rendering Services as may be required by the User for time to time. Services offered by OshudPattha are intended for direct use of the User or their family members, but the same cannot be used for rendering Services to third parties. OshudPattha acts as an intermediary to provide technology and applications to connect the User and the Physician on one platform and does not endorse, recommend or authorize the action of any Physician. Any claims or liabilities arising from the use of the Services between the User and the Physician shall be resolved directly by User and the Physician, OshudPattha disclaims all liabilities arising from use of the Services by the User and the maximum liability of OshudPattha to the User shall be limited to the Service Fees paid by the User to OshudPattha .

Booking an Appointment:

Before booking a consultation, User shall ensure that the language in which the User prefer the consultation is available in the Services. User does not have the ability to choose a Physician of his/her choice. OshudPattha will direct the request for E-consultation to the Physician available in the specialized subject. OshudPattha does not endorse of refer any doctor for E-consultation, during the process User has the choice to either proceed with the Consultation or withdraw from the Services. Acceptance of the Terms and Condition and booking an appointment by the User, entitles OshudPattha to unconditionally store and share all the information of User with the Physician and store such information and/or conversation of the User with OshudPattha or the Physician. All the information stored by OshudPattha will be secured and maintained in compliance with the laws applicable in Bangladesh.

Re-scheduling, Cancellation and Refund Policy for E-Consultation:

In any event if the User is unable to avail the E-Consultation Services from the Physician or if the User wishes to cancel the appointment, User shall be entitled to do so by choosing the respective option in the App. If User does not avail the Services or cancels the E-Consultation, the Services Fees will be refunded to the User as per the Refund Policy in the same manner of payment in which the User has paid the Service Fees. However, if the User refuses to take the call when the Physician call the User or cancels the appointment one hour before the scheduled time, the User will not be entitled for any refund. Any issued with regard to payments made, refunds claimed or otherwise error in the transactions shall be reported to support@OshudPattha .com or call the customer care at 01701-771820.

Service Fee:

User shall make the necessary payments using the various payment options as per the fees applicable and charged by the respective Physician. Upon receipt of the payment from the User, OshudPattha will schedule the appointment with a qualified Physician and send a confirmation by app notification, SMS or email.

Disclaimer:

The User understands and agrees OshudPattha is providing a technology service as an intermediary and that all the services are provided to the User directly by the Registered Medical Practitioner with regard to any health issues, consultation, validation, unsatisfactory services etc. availed by the User under the above mentioned clause services are between the User and the Registered Medical Practitioner and that at no point in time OshudPattha shall be held responsible for the same. Further, notwithstanding anything contained herein, OshudPattha shall not be liable for: any medical negligence, prescription of any wrong medication or treatment on part of the Registered Medical Practitioner; any type of inconvenience suffered by the User due to a failure on the part of the Registered Medical Practitioner in providing the agreed services or to make himself/herself available at the appointed time, inappropriate treatment, or similar difficulties; any misconduct or inappropriate behaviour by the Registered Medical Practitioner; cancellation or rescheduling of booked appointment; any medical eventualities that might occur subsequent to using the services of the Registered Medical Practitioner.

Subscription:

Under the subscription model, User can subscribe for his/her/its medicine requirement by choosing a subscription plan that best suit the User’s need and the User can customise the same according to the User’s requirement. All orders under the subscription plan shall be automatically placed in accordance with the chosen subscription plan. All orders under the subscription model shall be subject to all the other applicable terms and conditions mentioned herein along with all statutory requirements for processing an order.

Clubbing of offers:

Any ongoing offer or promotional scheme cannot be clubbed with the orders placed under the subscription plan. All orders under the subscription plan shall be processed based on the standard discount and promotional scheme available at the time of processing any order under the subscription plan. OshudPattha shall have the sole discretion to decide with regard to the offers or scheme that shall be applicable to the orders placed under the subscription plans

Discount on Selected Products:

Discounts provided on the website/mobile application are on selected products. Discounts are not applicable on the following products and on any products so mentioned elsewhere on the website/mobile application:

1. All Baby foods viz Ceralac, Lactogen, Nanpro etc.

2. All Health Supplements viz Pediasure, Proteinex, Proteinules, Threptin etc

3. Over the counter (OTC) products – Benadryl Cough Syrup, Crocin, Saridon, all Dettol, Savlon products, medicated soaps etc.

4. All Cosmetic products

Non-Availability/Suitability of Products

If any of the items on your prescription are not available, or are not suitable for dispensing through this service, we will try to contact you using the information in your registration to inform you about the same.

Delivery of prescriptions drugs:

Prescription items can only be dispensed once we have received your original paper prescription or online prescription from OshudPattha registered doctor. All items are delivered to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorise any person at your chosen delivery address to sign for the items as your authorised representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

No Warranties: OshudPattha makes no warranty that: (i) the application will meet your requirements; (ii) the application will be available on an uninterrupted, timely, secure, or error-free basis; (iii) the any results that may be obtained from the use of the application or any services offered through the Website will be accurate or reliable (iv) OshudPattha disclaims all warranties as to the accuracy, completeness or adequacy of such information.

OshudPattha disclaims all liabilities arising from manufacturing defects and the claims if any with regard to defect in manufacturing or otherwise shall be made directly on the manufacturerwhose information in provided on the product. OshudPattha may at its sole discretion assist User in providing any information that may be required with regard to the claim.

Order, Acceptance & Delivery: Placement of an order either directly (in case of a repeat order or continuous drug administration as prescribed) shall constitute an agreement with us. All orders are subject to acceptance and confirmation of delivery date and time. Mere receipt of the prescription or an order either directly from you or from the registered medical practitioner does not amount to acceptance of your order nor guarantee that the drugs will be delivered as per your requirement within a specific time. All orders are subject to availability of stocks. OshudPattha reserves the right to share your prescription with its associated pharmacies for fulfilling your prescription, who will dispense the drugs as per the prescription and issue a valid sale receipt.

All orders made by the customers shall be subject to various laws, including Drugs and Cosmetics Act (as may be amended from time to time). We do not accept orders for certain drugs and cosmetics, unless the same is prescribed by the registered medical practitioner licensed by the Medical Counsel of bangladesh. We do not verify the authenticity of the orders placed by you, where the prescriptions are received directly from a registered medical practitioner licensed by the Medical Counsel of bangladesh or your family doctor, who has placed the order on your behalf after your authorization. All drugs and cosmetics will be deliver through a delivery agent without disclosing your personal information or prescriptions in compliance with the applicable laws either directly to the patient or its authorised person. On delivery OshudPattha shall be entitled to full payment for the same.

You agree that the prices mentioned on our website or mobile app are approximate estimates of the actual/exact price of the drugs. The actual/exact price of the drug will depend upon its batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you basis the price estimate at the time of placing the order, should there be a shortfall upon generation of invoice, you undertake to pay the shortfall through any of the payment modes made available to you by us. In case the payment made by you basis the price estimate at the time of placing the order is more than the price as per the generated invoice,the excess payment will be refunded back to you in your bank account, credit card, debit card or wallet which may have been used by you at the time of making the payment.

Express Delivery Services (EDS): In order to provide better services, OshudPattha offers express delivery services to its Users, wherein the User select to specified time for express delivery of the order.User can also have the order delivered at his convenience by choosing the fixed time for delivery. User will be charged a convenience fees for delivering the order at their convenience. User shall select the option at the time of placing the order or request for EDS by contacting the customer care. To avail the EDS, the User shall agree to pay additional delivery charges which at present is Rs. 10 (Rupees Ten Only) per order. The service fees for EDS shall vary from city to city based on the date, time and area of delivery. User will be intimated in advance regarding the deliver charges and Users shall check the availability of the services in the area where the User intends to take the delivery of medicines before availing the services. EDS services are available only in selected areas for deliveries during 0800 hours to 2000 hours on all working days in the area, subject to payment of additional delivery charges. Any deliveries scheduled on holiday and non-working hours shall be at additional charges at the sole discretion of Medlife, which will be communicated to the user in advance. OshudPattha may at its sole discretion accept EDS in few areas on Sundays and national holidays. User cannot modify or alter the delivery time and area after acceptance of the order. Service fees paid shall not be refundable after the order is dispatched for delivery. OshudPattha reserve the right to discontinue or suspend the EDS at any time without any notice, OshudPattha shall not be liable for any delay or default in not delivering the orders within the specified time, the sole remedy for the Users shall be limited to seek refund of the service fees, if any paid by the User and aggregate liability of OshudPattha for any damages shall be limited to Rs. 500 (Rupees Five Hundred Only).

Notification of errors:

You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.

Delivery of fulfilled prescriptions:

Prescription medicines will require a doorstep signature. Prescription items can only be dispensed once we have received your original paper prescription or online prescription from OshudPattha registered doctor. All items are delivered to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorise any person at your chosen delivery address to sign for the items as your authorised representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

Delivery and Packaging Costs:

All orders with order value of INR 200 or above will be delivered free of cost and no delivery charges shall be applicable on such orders provided that the delivery is within OshudPattha serviceable areas. All orders with order value less than INR 200 will attract delivery charges of INR 25. Value of any order that is equal to or greater than INR 200 at the time of placing the order that is later modified, will not attract any delivery charges. Any delivery charges paid by the customer for any modified/cancelled/un-delivery order shall be eligible for full refund of the delivery changes provided the customer has made advance payment for the said order. Delivery charges shall be refunded in full if any other that us delivered and becomes eligible for refund, subject to terms and conditions. Any delivery charges paid by the customer shall not be eligible for refund of the order is modified or replaced by the customer due to change in prescription or otherwise.

Cancellation, Return and Refund:

We understand that there will be genuine reasons when you decide to cancel an order. You may cancel your order before delivery by calling customer care number
01701-771820
During order delivery, Medlife’s delivery team requests every customer to verify the contents and provide an acknowledgement confirming the correctness and completeness of the order. In case of any discrepancies including tampered order box or contents, please alert the delivery team or call us on our customer care number 01701-771820 for resolution.
Once the order is verified and acknowledged by the customer, the order in full or part cannot be returned unless there is a defect in the delivered order which is highly unlikely. Refunds will be processed only for defective and incorrect deliveries. All refunds will be made only through NEFT to the account which is provided by the customer. Refunds for Credit Card payments will take 21 days to get processed. All returns and refunds will happen in proportion to the products refunded. In case there are part items qualifying for returns and refunds, it is always processed for the full order and invoice. We will not process partial delivery or returns.
Acceptance of the Goods: We request you to verify the complete details and the documents provided to you at before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by OshudPattha once the same are accepted at the time of delivery.

WARNING:

YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOULD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR. FAILURE TO ABIDE BY THIS WARNING COULD SERIOUSLY DAMAGE YOUR HEALTH AND OshudPattha SHALL NOT BE HELD LIABLE.

Information Technology Act: Certain laws in bangladesh prohibit and impose restriction on use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious , defamatory, inappropriate, slanderous, pornographic or otherwise sexually oriented or that makes attacks on or the otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which you do not have copyrights or other appropriate permissions to post in public forum. Your failure to comply with these terms may result in removal of your postings without prior notice to User. The IP address of all posts is recorded to aid in enforcing these conditions.

Other Laws: Certain laws require to maintain data with respect to the services, Goods and other personal information in a prescribed format and OshudPattha will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.

Force Majeure: OshudPattha shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. OshudPattha may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.

Governing Law and Jurisdiction: The Terms of Use are governed by and constructed in accordance with the laws of bangladesh, without reference to conflict of laws principles and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Patna, bangladesh.

Acceptance of Terms and Conditions: By Clicking on the “I have read and accept the terms and conditions” box at the bottom of the Registration Form, You indicate your acceptance of the above Terms and Conditions and you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or you wish terminate your registration as an Affiliate, you may not access or use the information and notify your intention to block your registration.

Share and Earn: The referred friend should be a new customer and not an existing or returning customer of Medlife. The referred friend must place a valid order using the referral code to avail referral discount on their 1st order and the order should be successfully delivered and not be cancelled or returned. Referral reward coupon shall be credited to the User’s account after successful delivery of the referred friend’s order. Once your friend’s order is successfully delivered, you will get extra 10% off up to Rs 500 on your next order provided that your next order is for prescription drugs amounting to a minimum of Rs 500. Notwithstanding anything contained herein, these terms are in addition to and not in derogation to any other terms as stipulated by OshudPattha from time to time. OshudPattha reserves the right in its sole discretion at any time, without any prior notice to suspend / cancel this program or amend these terms.

E-cash:To avail the e-cash benefit the User must place a valid order using the promotion code with e-cash offer to avail the e-cash and the order should be successfully delivered and not be cancelled or returned. E-cash shall be credited to the User’s account after five (5) working days from the date of successful delivery of the order. E-cash up to a maximum of 5% of the order value will be automatically redeemed on the User’s next orders with Medlife. E-cash so received shall be valid for a period of forty-five (45) days from the date it is credited to the User’s account. Notwithstanding anything contained herein, these terms are in addition to and not in derogation to any other terms as stipulated by OshudPattha from time to time. OshudPattha reserves the right in its sole discretion at any time, without any prior notice to suspend / cancel this program or amend these terms.

Please read the following terms and conditions (“T&Cs”) carefully before registering for, accessing or using the OshudPattha Wallet (as defined below), located at www.OshudPattha .com or the OshudPattha mobile application (“App”) or any similar platform (hereinafter referred to as “OshudPattha Platform”) on any device and/or before availing any e-wallet services that may be offered by OshudPattha (as defined below) on various OshudPattha Platform (hereinafter, individually “OshudPattha Wallet Service” and collectively, the “OshudPattha Wallet Services”). The OshudPattha Wallet is issued and created by OshudPattha Wellness Retail Private Limited, a private limited company registered under the Companies Act, 2013 having its registered office at Room No. 101A, Zubeida Complex, Exhibition Road, Patna, Bihar Bangladesh 800 001 and Corporate office at Tower SARE Apon Heights, Flat- 9D & 9E, (9th Floor) House-27/1/B, Road-03, Shyamoli, Dhaka-1207.(“OshudPattha ”).

The customers using the OshudPattha Wallet may load amounts in the OshudPattha Wallet through their credit or debit cards and net-banking, and the amounts in the OshudPattha Wallet may be used for making payments towards transactions done by customers with OshudPattha on the OshudPattha Platform. Customers shall not be permitted to make any cash withdrawals or redemptions from the OshudPattha Wallet or make payments or settlements with third party services, in accordance with the Master Direction on Issuance and Operation of Prepaid Payment Instruments issued by Reserve Bank of Bangladesh (“RBI”). OshudPattha Wallet cannot be used for purchase of another prepaid payment instrument. By registering for or using OshudPattha Wallet, you represent and warrant that you have the right, authority and capacity to enter into these OshudPattha Wallet Terms and to abide by all the T&Cs.

1. Definitions

a. “Customer” or “you” means a person who has registered with OshudPattha Platform and avails the OshudPattha Wallet, who has accepted the T&Cs, and who owns, operates, or has access to an internet compatible device that supports the OshudPattha Wallet and the OshudPattha Platform.
b. “OshudPattha Wallet” means the closed system pre-paid payment instrument issued by OshudPattha .
c. “OshudPattha Wallet Account” means the Customer OshudPattha Wallet account classified as closed system payment instruments issued by accepting minimum customer details, i.e. Customer name, e-mail address, mobile number, which permit payment for purchase of eligible product from OshudPattha Platform.
d. “KYC” or “know your customer” refers to the personal identification and other information required by OshudPattha from you before any OshudPattha Wallet Services can be provided. KYC documents/ information may be required by OshudPattha from the Customer at the time of registration and/or on a later date, for availing and/or continuation of the OshudPattha Wallet.
e. “Password” means the secret password used to secure OshudPattha Wallet app, without knowledge of which your OshudPattha Wallet will not be operable.
f. “Transaction” means purchase of eligible products on any OshudPattha Platform.
g. “T&Cs” means all the terms and conditions applicable to the customer’s use of the OshudPattha Platform and OshudPattha Wallet.

2. Documentation

a. The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and OshudPattha reserves the right, at any time, to take steps necessary to ensure compliance with all relevant rules and regulations and applicable KYC requirements. OshudPattha reserves the right to discontinue services or reject applications for OshudPattha Wallet at any time if there are discrepancies in information and/or documentation provided by you. You agree that all information provided by you prior to and during use of the OshudPattha Wallet, including KYC information and documentation, will be governed in accordance with the terms of the OshudPattha privacy policy. OshudPattha will collect, store, handle and process your personal information used for setting up your account, including customer name, e-mail address, mobile number, as well as any identity proof documentation, such as PAN card, etc. for the purpose of verifying your identity, setting up your account and for the operation of your OshudPattha Wallet Account. OshudPattha may also collect information relating to your transactions on the OshudPattha Platform for the purpose of maintaining records with respect to any disputes, etc. during your use of the OshudPattha Wallet. By setting up a OshudPattha Wallet Account to us with your details, you hereby give your consent to the collection of the above information by us. While you may choose not to provide this information to us, you will not be able to set up a OshudPattha Wallet Account with us without providing such information. You can withdraw your consent at any time by contacting OshudPattha , but OshudPattha reserves the right to terminate your OshudPattha Wallet Account, as the case may be, upon such withdrawal.
b. You may be required to complete a verification process by furnishing your details (such as your name and date of birth) to comply with the KYC requirement under applicable laws.
c. Any information provided to OshudPattha with the intention of securing your OshudPattha Wallet Services shall vest with OshudPattha , and may be used by OshudPattha , for any purpose that is not inconsistent with any applicable law or regulations, at its discretion.

3. General Conditions for OshudPattha Wallet

a. OshudPattha Wallets are available only to Bangladeshn residents having Bangladeshn bank accounts and Bangladeshn mobile numbers who have attained the age of 18 years and are competent to contract. Subject to your meeting the eligibility conditions and at discretion of OshudPattha , you will be issued with a OshudPattha Wallet Account immediately upon successful registration and verification of your KYC information.You may add money to or recharge your OshudPattha Wallet through online payment methods such as domestic credit/debit card and net banking. However, you will not be able to use prepaid/virtual bank cards, cards issued outside Bangladesh or a combination of cards to add money to or recharge your OshudPattha Wallet. Except as provided hereunder, amounts in your OshudPattha Wallet will not be refunded to you under any circumstances.
b.You may note that withdrawing money from OshudPattha Wallet is not allowed. Any outstanding credit in the OshudPattha Wallet must be utilized only to make payments for bona fide Transactions with OshudPattha .
c. OshudPattha Wallets are not transferable.
d. You may add money into your OshudPattha Wallet upto a maximum of INR 10,000 (Rupees ten thousand Only) per month. This limit will be inclusive of any credits made by you and any refunds received by you for any Transactions in your OshudPattha Wallet. Additionally, the balance in your OshudPattha Wallet shall not exceed INR 10,000 (Rupees ten thousand Only) at any relevant time of determination. These limits may be reviewed and modified at the discretion of OshudPattha without prior intimation to the Customer.
e. OshudPattha reserves the right to suspend/discontinue OshudPattha Wallet services to you at any time, for any cause, including
i. For any suspected violation of the T&Cs;
ii. For any suspected discrepancy, errors or misrepresentations in the particular(s) or KYC documentation provided by you;
iii. For any infringement of our or a third party’s intellectual property rights;
iv. For decompiling, disassembling or reverse engineering (including any attempts to do the same) any of the software or other materials provided on or through the OshudPattha Wallet or OshudPattha Platform;
v. For removing, circumventing or damaging any security features or technical features of the OshudPattha Wallet;
For modifying, adapting, copying or making derivative works of the OshudPattha Wallet or Medlifie Platform; vi. To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure event;
vii. If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;
viii. If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
ix. If the mobile connection with which your OshudPattha Wallet is related ceases to be operational or in your possession or control;
x. If OshudPattha believes, in its reasonable opinion, that cessation/suspension is necessary for any other legitimate purpose.
f. The amount stored on your OshudPattha Wallet SHALL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES AND MAY ONLY UTILIZED TO MAKE PAYMENTS FOR BONA FIDE TRANSACTIONS. No interest will be payable by OshudPattha on the available balance amount in the OshudPattha Wallet.
g. You are permitted to maintain and operate only one OshudPattha Wallet. Any suspected non-conformity with this requirement shall constitute grounds for the suspension/discontinuation by OshudPattha of any of all OshudPattha Wallets associated with you on the OshudPattha Platform. Any operation of or continued availability of any facility respect to the OshudPattha Wallets from time to time shall be subject to any requirements under applicable laws, and any new regulations or directions from any regulatory authorities in Bangladesh.

4. OshudPattha Wallet Validity

a. Any value in your OshudPattha Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your OshudPattha Wallet. OshudPattha does not endorse, promote or warrant any product and/or services that might be bought/availed or proposed to be bought/availed using OshudPattha Wallet.
b. OshudPattha Wallet Expiry and Balance Forfeiture: Your OshudPattha Wallet Account shall remain active at all times. However, the amounts in your OshudPattha Wallet will be forfeited in case of no credit or debit transaction has occurred for a period of six (6) months from the date of the last Transaction. You will receive a reminder about the expiry of the OshudPattha Wallet amounts one month in advance, by an email to your registered email address.

5. Customer Obligations

a. Any amount in your OshudPattha Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your OshudPattha Wallet. You acknowledge that any purchase or payment made with respect to the OshudPattha goods and services is on the basis of your own discretion and not on the basis of any recommendations made by Medlife, and that OshudPattha does not endorse, promote or warrant any product and/or services that might be bought/availed or proposed to be bought/availed using OshudPattha Wallet.
b. OshudPattha Wallet availability is subject to the maintenance of an active mobile phone or internet connection with an associated telecom provider. OshudPattha Wallet availability is subject to the compatibility of a mobile phone handset or any other handset or other application on which OshudPattha Platform can run and the Customer is solely responsible for all liability arising from unavailability of the OshudPattha Platform due to a deficient mobile handset or the internet service provider not being able to support any OshudPattha Wallet channel or application
c. You must ensure the availability of sufficient funds in your OshudPattha Wallet before executing any Transaction from your OshudPattha Wallet.
d. You shall be solely responsible for the confidentiality, safety and security of the Password. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of OshudPattha Wallet. In case the Password is lost or misplaced, you shall promptly inform OshudPattha by calling on the customer care numbers where after the existing Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/SIM card/mobile number associated with your OshudPattha Wallet is lost/stolen/misplaced/no longer in your control, you shall promptly inform Medlife. OshudPattha will, upon receipt of such information, block the relevant account.
e. You acknowledge and understand that OshudPattha Wallet is linked to your mobile phone number and OshudPattha shall under no circumstances be responsible for any liability arising out of the loss/theft/misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider.
f. Information submitted by you for availing OshudPattha Wallet and/or information submitted while using OshudPattha Wallet may be shared by OshudPattha with any affiliate of OshudPattha or any third party, inter alia, to facilitate the provision of OshudPattha Wallet or for the purposes specified in the T&Cs.

6. Indemnification

a. You agree to indemnify, save, and hold Medlife, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to : (i) your use or misuse of the OshudPattha Wallet; (ii) any violation by you of the applicable law or the T&Cs, including the OshudPattha Wallet Terms; or (iii) any breach of the representations, warranties, and covenants made by you herein. OshudPattha reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Medlife, including rights to settle, and you agree to cooperate with the defense of OshudPattha and settlement of these claims. OshudPattha will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of these T&Cs, including the OshudPattha Wallet Terms.

7. Additional Terms and Conditions

1. Any amount transferred erroneously by the Customer, while adding money to or recharging the OshudPattha Wallet or while executing Transaction on OshudPattha Platform, shall not be refunded to the Customer by OshudPattha under any circumstances.
2. Any web-link on the OshudPattha Platform to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in relation to that web-link.
3. OshudPattha shall send all customer communications by SMS and/or e-mail and such SMS shall be deemed to have been received by you after they have been submitted for delivery to the mobile phone operator.
4. You agree that nothing in these OshudPattha Wallet Terms shall be deemed to create an agency or employment relationship, a franchisor-franchisee relationship, joint venture or partnership between you and Medlife.

8. Termination, Amendment of Terms, OshudPattha Platform

a. OshudPattha may modify, terminate and/or suspend OshudPattha Wallet to the Customer anytime with or without prior notice at its sole discretion. OshudPattha reserves the right to change, modify, add, or remove portions of these T&Cs (each, a change and collectively, changes) at any time with or without posting notification on the OshudPattha Platform. The changes will become effective, and shall be deemed accepted by you, twenty-four (24) hours after the initial posting and shall apply immediately on a going-forward basis with respect to your use of the Medlife Platform, availing the OshudPattha Wallet service, or any payment transactions initiated after the posting date. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of the OshudPattha Platform/OshudPattha Wallet. For certain changes, OshudPattha may be required under applicable law to give you advance notice, and OshudPattha will comply with such requirements. Your continued use of the OshudPattha Platform and the OshudPattha Wallet following the posting of changes will mean that you accept and agree to the changes.

9. Confidentiality

a. You specifically agree that in order to facilitate the provision of OshudPattha Wallet, OshudPattha may be required to disclose any information or particulars pertaining to you in accordance with the OshudPattha privacy policy.

10. Assignment; Restrictions on Information Sharing; Privacy

a. The Terms and Conditions (T&Cs), and any rights granted hereunder, may not be transferred or assigned by you without prior written consent of OshudPattha provided at the sole discretion of Medlife, but the T&Cs, and any rights granted hereunder, may be assigned by OshudPattha freely (including to its affiliates) and without any restriction. Any assignment attempted to be made by you in violation of this provision shall be void and of no effect.
b. By accepting the OshudPattha Wallet Terms here and the T&Cs in general, you agree to be customers of Medlife. In addition, by accepting the OshudPattha Wallet Terms here and the T&Cs in general, you expressly and impliedly provide your free and unconditional consent for the following: (a) for OshudPattha transferring its rights and obligations under the OshudPattha Wallet Terms in favour of any affiliate of OshudPattha or any third party; (b) for using the OshudPattha Platform and availing the OshudPattha Wallet Services in accordance with any specific terms and conditions imposed by any affiliate of Medlife; (c) for receiving communications, notices and information from OshudPattha or any affiliate of OshudPattha in the manner provided under these OshudPattha Wallet Terms; and (d) for OshudPattha sharing business information (including any information relating to you or the services being availed by you) in relation to the OshudPattha Wallet service (including data analytics) with any affiliate, insofar as such sharing of business information is necessary or required for the purposes provided under the OshudPattha privacy policy (i) provision of better services to the customers (including you) of Medlife; (ii) provision of better services by vendors and merchant establishments of Medlife; (iii) to prevent any breach of a binding agreement between OshudPattha and any affiliate, or to give effect to any such agreement; (iv) for ensuring compliance with the applicable law or legally compelled disclosures by OshudPattha or any affiliate of Medlife; or (v) for preventing fraud and money laundering and for enhancement of risk mitigation systems and processes in relation to the activities of OshudPattha or of any affiliate of Medlife; or (vi) OshudPattha retaining any and all information relating to you till such time as may be required under applicable laws or internal policies.

c. Medlife, amongst others, shares information with companies (including with its affiliates) who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in products and services of OshudPattha offering any products or services from any OshudPattha Platform, and conducting customer research or satisfaction surveys. Any such sharing will be in compliance with applicable laws and these companies are obligated to protect your personal information under applicable law.
d. It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − for OshudPattha to disclose your personal information. OshudPattha may also disclose information about you if OshudPattha determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate
e. OshudPattha may also disclose information about you if OshudPattha determines that disclosure is reasonably necessary to enforce the OshudPattha Wallet Terms here or the T&Cs in general or protect operations or users of Medlife. Additionally, in the event of a reorganization, transfer, merger, or sale of all or any portion of business of OshudPattha or products or services offered through any OshudPattha Platform to any persons (including any affiliates), OshudPattha may transfer any and all personal information that OshudPattha collects to the relevant transferee or enter into contractual agreements to share such information with such transferees, and transfer any contractual rights or benefits to such transferees. OshudPattha may transfer any and all personal information that OshudPattha collects to the relevant transferee or enter into contractual agreements to share such information with such third-party transferee
f. The privacy policy of OshudPattha applies to use of the OshudPattha Platform, and its terms are made a part of the T&Cs by this reference. Additionally, by using the OshudPattha Platform, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send to the OshudPattha Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

11. Disclaimer; No Warranties

a. OshudPattha gives no warranty, express or implied, with respect to the OshudPattha Platform and OshudPattha Wallet. To the fullest extent permissible, pursuant to applicable law, OshudPattha and its third-party partners, licensors and suppliers disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. OshudPattha provides the OshudPattha Platform and the OshudPattha Wallet and any other technology and services on the OshudPattha Platform are on an “as is” basis.
b. No advice or information, whether oral or written, obtained by you from OshudPattha or through the OshudPattha Wallet or the OshudPattha Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, you expressly acknowledge that as used in this section, the term “Medlife” includes the officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliates of Medlife. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the OshudPattha Platform or on the internet generally. OshudPattha does not warrant that OshudPattha Wallet Services/OshudPattha Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. You acknowledge that OshudPattha Wallet Services and OshudPattha Platform may be subject to changes at discretion of Medlife.
c. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the OshudPattha Wallet Services/OshudPattha Platform or any reference sites/platforms/apps/services at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement.
d. This section shall survive termination of the T&Cs. In no event will OshudPattha be liable for any incidental, consequential, or indirect damages arising out of the use of or inability to use the OshudPattha Platform.

12. Waiver and Release

a. The failure of OshudPattha to exercise or enforce any right or provision of the T&Cs will not constitute a waiver of such right or provision. Any waiver of any provision of the T&Cs will be effective only if in writing and signed by Medlife. To the maximum extent permitted by law, you waive, release, discharge and hold harmless Medlife, its affiliates, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the OshudPattha Platform or OshudPattha Wallet.

13. Consent to Electronic Communications and Transactions

a. By registering to use the OshudPattha Wallet, you consent to conduct Transactions and receive communications, notices and information from us electronically, relating to your Transactions using the OshudPattha Wallet as well as any related information regarding OshudPattha Platform and its services from OshudPattha via SMS, calls or emails or other electronic means during the period of your use of OshudPattha Wallet Services. You further agree to provide any other consents required under law to facilitate OshudPattha sending such messages to you.
b. Electronic communications shall be deemed to have been received by you when OshudPattha sends an electronic communication to your e-mail address/mobile number as per our records, or when OshudPattha posts an electronic communication on the OshudPattha Platform. The pre-requisites for effective electronic Transactions and communications are as follows: (a) you must have access to the internet through a broadband connection or mobile data or through any other applications; and (b) you must have a valid e-mail address and mobile number. You can withdraw your consent for electronic communication at any time by contacting Medlife, but OshudPattha reserves the right to terminate your OshudPattha Wallet Account, as the case may be, upon such withdrawal. Withdrawal of your consent for electronic communication will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically. You agree to notify OshudPattha promptly if your email address, mobile number or other contact information changes by updating your account information or contacting Medlife.

14. Limitation of Liability

a. In no event will OshudPattha or its contractors, agents, licensors, partners or suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising out of or relating to: (i) the T&Cs; (ii) the OshudPattha Wallet, the OshudPattha Platform or any reference site/app/platform/service; or (iii) your use or inability to use the OshudPattha Wallet, the OshudPattha Platform (including any and all materials) or any reference sites/app/platform/service or (iv) any other interactions with Medlife, however caused and whether arising in contract, tort including negligence, warranty or otherwise, even if OshudPattha or a OshudPattha authorized representative has been advised of the possibility of such damages. In any case, liability of OshudPattha will not exceed the cost of the services or goods obtained by you using the OshudPattha Wallet in the preceding three months. You acknowledge and agree that OshudPattha has offered its products and services, set its prices, and entered into the T&Cs in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and Medlife, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and Medlife. OshudPattha would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, liability of OshudPattha will be limited to the fullest extent permitted by applicable law. This section of the OshudPattha Wallet Terms shall survive the termination of the T&Cs.

15. Dispute Resolution

a. If any dispute, controversy or claim arises under the T&Cs or in relation to a Medlife Wallet or the OshudPattha Platform, including any question regarding the existence, validity or termination of the OshudPattha Wallet Terms or the T&Cs in general (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within thirty (30) days of the notice of such Dispute, OshudPattha may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the bangladeshn Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be the registered office of Medlife. The venue of the arbitration shall be at the registered office of OshudPattha and the language of this arbitration shall be English. Either you or OshudPattha may seek any interim or preliminary relief from a court of competent jurisdiction in Dhaka necessary to protect the rights or the property belonging to you or Medlife, pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor OshudPattha may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and Medlife. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of the T&Cs. In the event of any Dispute, you agree that OshudPattha records shall be considered as conclusive evidence of the Transactions carried out through the use of OshudPattha Wallet.

16. Governing Law

Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against OshudPattha must be resolved by a court having jurisdiction in the registered office of Medlife. The T&Cs shall be governed by bangladeshn law. This paragraph shall survive termination of the T&Cs.

17. Severability

If any provision of the T&Cs in general or as a whole is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from the T&Cs to the minimum extent required, and the remaining provisions will remain valid and enforceable.

18. Customer Service

Any questions, comments or complaints related to your OshudPattha Wallet should be referred to OshudPattha customer care by email to custome OshudPattha @gmail.com or OshudPattha @gmail.com, or by calling our customer service number at 01701-771820.